Privacy Policy

This Privacy Policy explains how G5Gaming collects, uses, stores and protects your personal information in line with the UK GDPR and the Data Protection Act 2018.

1. Information We Collect

1.1 Personal Information
When you make a purchase or interact with our website, we may collect the following personal information you voluntarily provide:

• Contact Details: Name, email address, phone number.
• Payment Information: Billing address and payment details (processed securely by our payment partners).
• Account Information: Username, password, and purchase history.
• Communication Records: Your correspondence with us.

1.2 Automatic Data Collection
We also collect certain information automatically when you visit our website:

• IP address and device identifiers.
• Cookies and similar technologies to enhance your user experience.
• Browser, device type, operating system, and related technical details.

2. How We Use Your Information

• Processing Orders: To process and fulfil your orders, verify payments and deliver your products.
• Customer Support: To respond to your questions and resolve issues.
• Marketing (with consent): To send you offers and updates you’ve opted in to. You can opt out anytime.
• Improving Services: To analyse trends and enhance our website.
• Legal Obligations: To comply with laws, resolve disputes and enforce agreements.

3. Sharing Your Information

We do not sell your personal information. We may share your data with trusted service providers (such as payment processors or delivery partners) and with legal authorities if required by law.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. This includes secure servers, encryption and access controls.

5. Data Retention

We keep your personal data only as long as necessary to fulfil the purposes for which it was collected or as required by law. Once no longer needed, we securely delete or anonymise it.

6. Your Rights

Under UK data protection law you have the right to:

• Access your personal data.
• Correct inaccurate or incomplete data.
• Request deletion (“right to be forgotten”).
• Restrict or object to certain processing.
• Data portability.
• Withdraw consent for marketing at any time.

To exercise these rights, please contact us at support@g5gaming.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings. For more information, please see our Cookie Policy.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Significant changes will be posted on our website.